Crisis Response Unit

Facility Crisis Response Guidance Checklist

Managing a crisis event can be complicated with many different activities occurring simultaneously. The information below can provide some assistance to help manage an event as it develops and as it returns to normal operations:

General – Consider for Any Event
Injury and damage assessment
Families of injured associates notified
Counselors available if necessary for associates and/or family members
Facility operations – Plans to stop, continue, limit, or resume operations - Notify employees, carriers, contractors, customers, etc. Keeping neighbors and community updated
Potential risks established for on-site associates, neighbors, community, etc.
Should we evacuate plant, part of plant, neighbors, community, etc.?
Care for Evacuees – Food, clothing, shelter
Business Interruption Risks – Customers contacted, back-up production secured, “Force Majeure” declared, Etc.
Notify SBU Leaders and EHS Support
Media Communications – Monitor media outlets, Contact Corporate Communications
Legal Considerations – Corporate or SBU Law Department notified / engaged
Responding to requests from enforcement officials
Agency Reporting Requirements – EPA, National Response Center, etc.
Operations Assessment – Should we stop or limit operations
Operations Resumption – What needs to be done to resume operations
Investigation, follow-up, and corrective actions

Environmental Release at Facility
First responders contacted – Fire, Contract Responders, etc.
Risks Assessment Strategy for on-site associates, neighbors, community, etc.
Assess potential exposures / safety zones
Should we conduct any air or water sampling
Release stopped / contained / water sources protected
Secondary fire or explosion risks considered
Damage assessment
Is site or impacted area safe and secure
Arrangements to clean, repair, restore, replace materials, facilities, or equipment
 
Fire or Explosion
First responders contacted – Fire, Contract Responders, etc.
Risks Assessment Strategy for on-site associates, neighbors, community, etc.
Assess potential exposures / safety zones
Should we conduct any air or water sampling
Environmental risks considered - Fire water or spilled materials, etc.
Operations Assessment – Should we stop or limit operations
Operations Resumption – What needs to be done to resume operations
Fire protection, Fire watch,
Is site or impacted area safe and secure
Arrangements to clean, repair, restore, replace materials, facilities, or equipment
 
Transportation
Who is managing incident - If carrier is unwilling or incapable, PPG should manage
Contact Corporate TDG Manager
Are responders / hazmat crews, etc. on-site
Risks Assessment Strategy for on-site associates, neighbors, community, etc.
Assess potential exposures / safety zones
Should we conduct any air or water sampling
What are emergency response plans (Plan A, Plan B, Plan C, etc.)
Plans to close or open road, railroad, airport, sea port, etc.
Do we need contract responders
Do we need to re-ship product to customer
Do we need to do field transfer, trailers, tanks, drums, etc.
Do we need PPG associate on site – technical, operations, Logistics, EHS, etc.
 
Security Incident – Violence, Theft, Bomb Threat
Police authorities notified
Corporate Security notified
Terrorist threat / potential assessed (Notify DHS, FBI, etc.)
Is the facility or scene secure / cleared by authorities
Security Risks established for on-site associates, neighbors, community, etc.
Should we conduct additional security patrols
Should we conduct additional security checks of on-site associates
Potential for security event to recur
Plans to resume operations
 
Product Emergencies / Incidents
Safety and Health risks established
Contact SBU Product Stewardship and/or Corporate Toxicology
Who are risk groups – commercial, consumer, etc?
Plan to resolve, collect, dispose, neutralize, etc. Recall?
Stabilizing product
Selecting containers
Transport compliance – Corporate or SBU TDG Specialists
Communication Plans with PPG associates, customers, carriers, responders, media, etc.
Reach out to customers - Product replacement plans